How to Get Started with ChatBot (2026 Guide)
A practical step-by-step guide to setting up ChatBot properly — including the one mistake most teams make.
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ChatBot — A no-code AI chatbot builder (LiveChat's sister product) with a visual flow designer, deployable on websites, Messenger, and Slack. Here's the fastest sensible path from signup to real value.
Getting started, step by step
- Step 1. Train it on your help center / docs URL first, then test 20 real customer questions
- Step 2. Build scripted flows for the top 5 intents (pricing, refunds, setup, billing, contact)
- Step 3. Set the human-handoff trigger to fire on frustration or explicit request — never trap users
- Step 4. Deploy on the pages where the repetitive questions actually occur
- Step 5. Review the unanswered-questions log weekly and patch the content gaps
One mistake to avoid
AI answers are only as good as the content you train it on — an outdated help center produces confidently outdated answers.
Cost to expect
Free trial; plans scale by monthly chat volume.
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