How to Get Started with Gorgias (2026 Guide)
A practical step-by-step guide to setting up Gorgias properly — including the one mistake most teams make.
Some links below are affiliate links — we may earn a commission if you sign up, at no cost to you. This never affects our assessments.
Gorgias — An ecommerce-native helpdesk (deep Shopify integration) where agents see orders and can refund/edit from the ticket, plus an AI Agent billed per resolved conversation. Here's the fastest sensible path from signup to real value.
Getting started, step by step
- Step 1. Connect the store first — order context in tickets is the whole point
- Step 2. Enable order-status and tracking macros before anything else
- Step 3. Turn on the AI Agent for WISMO tickets only, then expand as accuracy proves out
- Step 4. Set revenue-attribution tracking to see which support conversations convert
- Step 5. Review the per-resolution AI spend monthly against agent cost — the math is the decision
One mistake to avoid
Ecommerce-shaped: for a pure B2B SaaS without orders, its superpower is irrelevant — use HelpDesk/Zendesk instead.
Cost to expect
From $10/mo (Basic ~$60/mo is the realistic tier); AI Agent ~$0.90–1.00 per resolved conversation.
Looking for a software agency?
Take our free 3-minute matching quiz and get a personalised agency shortlist.