💬 LiveChat (Text.com family)

What the Text.com family actually is

Text.com (formerly LiveChat, Inc.) builds a modular customer-communication stack sold as separate products on one shared account: LiveChat (human real-time chat with AI-assist and a 200+ app marketplace), ChatBot (no-code bot builder combining scripted flows with AI trained on your help-center content), and HelpDesk (ticketing with shared inbox, automation rules, and SLA tracking). KnowledgeBase rounds out self-service content.

How the pieces fit

• Start with LiveChat if a human answering pre-sales questions measurably closes deals — per-agent pricing, business-hours routing, transcripts into your CRM.
• Add ChatBot when the same five questions eat your agents' day — deflect the repetitive 60% before a human sees it, with clean handoff to LiveChat when the bot hits its limits.
• Add HelpDesk when support@ outgrows a shared Gmail — after-hours chats become tickets automatically, with SLA targets visible to the team.

Pricing model

LiveChat and HelpDesk price per agent; ChatBot prices by monthly chat volume. All offer free trials. The per-agent model rewards small teams with high chat volume; large support orgs should price the business tiers carefully because seats scale linearly.

Honest limitations

• ChatBot's AI answers are only as good as the docs you train it on — an outdated help center produces confidently outdated answers.
• For ecommerce specifically, Gorgias's order-aware tickets are the stronger fit; the Text stack is product-agnostic by design.

Try the products

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