How to Get Started with LiveChat (2026 Guide)
A practical step-by-step guide to setting up LiveChat properly — including the one mistake most teams make.
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LiveChat — Live chat for websites with AI-assist suggestions, ticket handoff, and a large app marketplace — the flagship of the Text.com family (with ChatBot, HelpDesk, KnowledgeBase). Here's the fastest sensible path from signup to real value.
Getting started, step by step
- Step 1. Install the widget and set business-hours routing before going live — unanswered chat is worse than no chat
- Step 2. Write 10 canned responses for your genuinely repeated questions
- Step 3. Turn on the AI suggestions but review before send for the first weeks
- Step 4. Pipe chat transcripts to your CRM so sales sees pre-sales conversations
- Step 5. Pair with HelpDesk (same account) so after-hours chats become tickets automatically
One mistake to avoid
Per-agent pricing scales linearly with team size; a large support org should price the Business tiers carefully.
Cost to expect
Free trial; paid plans per agent.
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