LiveChat vs Gorgias (2026): General Live Chat or Ecommerce Helpdesk?
Both put a chat widget on your site; the buying decision is what's behind it. LiveChat is a general-purpose chat platform with per-agent pricing and a 200+ app ecosystem — right wh…
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Both put a chat widget on your site; the buying decision is what's behind it. LiveChat is a general-purpose chat platform with per-agent pricing and a 200+ app ecosystem — right when a human answering pre-sales questions is the goal. Gorgias is an ecommerce helpdesk priced by ticket volume, whose agents see the customer's order and can refund or edit it inside the ticket — right when 'where is my order?' is half your volume. Rule of thumb: selling software or services → LiveChat; running a store (or building for one) → Gorgias. Cost model matters too: per-agent (LiveChat) rewards small teams with high volume; per-ticket (Gorgias) rewards efficient automation, and its AI Agent bills ~$0.90–1.00 per conversation it fully resolves — you pay for outcomes.
LiveChat in short
Live chat for websites with AI-assist suggestions, ticket handoff, and a large app marketplace — the flagship of the Text.com family (with ChatBot, HelpDesk, KnowledgeBase). Free trial; paid plans per agent.
Gorgias in short
An ecommerce-native helpdesk (deep Shopify integration) where agents see orders and can refund/edit from the ticket, plus an AI Agent billed per resolved conversation. From $10/mo (Basic ~$60/mo is the realistic tier); AI Agent ~$0.90–1.00 per resolved conversation.
Verdict
Match the tool to the job above — and if you're still unsure, run both free tiers against one real week of work. That answers it faster than any review.
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