LiveChat Review (2026): What It Does, Pricing & Who It's For
An honest 2026 look at LiveChat: Live chat for websites with AI-assist suggestions, ticket handoff, and a large app marketplace — the flagship of the Text.com family (with C
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LiveChat — Live chat for websites with AI-assist suggestions, ticket handoff, and a large app marketplace — the flagship of the Text.com family (with ChatBot, HelpDesk, KnowledgeBase).
Why LiveChat stands out in 2026
Per-agent pricing and deep ecosystem: 200+ integrations, so it fits into an existing stack rather than replacing it.
Pricing
Free trial; paid plans per agent.
Who it fits
Software companies where a human answering pre-sales chat measurably closes deals.
The honest limitation
Per-agent pricing scales linearly with team size; a large support org should price the Business tiers carefully.
Quick start
- Install the widget and set business-hours routing before going live — unanswered chat is worse than no chat
- Write 10 canned responses for your genuinely repeated questions
- Turn on the AI suggestions but review before send for the first weeks
Not convinced? The closest alternatives are Intercom, Crisp, Tidio — see our full alternatives breakdown.
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